Our Mandate
Most people have not heard of a digital services transformation team. Because of this we have summarised our role within the organisation.
A digital services transformation team has little in common with the more well known web service department. Its scope is wider and it takes an active role in providing digital leadership.
The transformation team works with departments on their digital transformation projects. It helps establish what departments do, who departments do it for, legacy challenges, in-house digital capability and savings opportunities from channel shift and technology replacement. It supports them using either a co-delivery or consultancy model.
Below we outline the key components of this new mandate.
The main objective is to provide user-focused, cost effective and maintainable digital services.
Deliverables
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implementation of controls and governance for digital transformation projects
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assessment and approval of departmental digital projects
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detailed feasibility and direction-setting
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building and supporting departments digital capability
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establishing a new supplier chain for digital services using in-house or small and medium sized enterprises
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managing delivery and benefits realisation